What independent agencies actually use it for.
No two agencies have the exact same problem. These are the most common ones we hear, and the ones we built the AI to solve first.
Otto Agent: automated certificates of insurance
Every certificate-of-insurance request that hits your shared mailbox or business SMS line is handled end-to-end in 3-5 minutes. The producer never has to touch it.
24/7 call answering for insurance agencies
Your phone rings whether you're staffed or not. The AI picks up the same way every time, in any of 85 languages, and gets the customer what they need. No voicemail. No callback queue. No leads lost to the agency down the street.
After-hours insurance calls
Your customers don't have problems at 2 PM on a Tuesday. They have problems at 8 PM on a Friday and 7 AM on a Saturday. We handle those calls the same way we handle the ones during business hours.
Spanish-speaking insurance customers
1 in 4 US households speaks Spanish at home. If your phone tree only speaks English, those customers are calling someone else.
Multilingual insurance support
Russian, Polish, Mandarin, Vietnamese, Tagalog, Arabic, Haitian Creole. Your AI receptionist speaks all of them, fluently.
Claims call dispatch
Customers reporting claims don't want a callback. They want help right now. The AI takes the FNOL, captures the details, and gets it to the right person before the customer hangs up.
Missed call recovery
Most callers don't leave a message. They hang up and Google someone else. The AI removes voicemail from the equation entirely.
Free up producers from front-desk work
Every minute a producer spends on a billing question or typing a call note is a minute they're not closing new business. Move that work to the AI.
Ready to hear it on a real call?
Fifteen minutes with our founder. No pitch deck.