After-hours calls, handled live.
Your customers don't have problems at 2 PM on a Tuesday. They have problems at 8 PM on a Friday and 7 AM on a Saturday. We handle those calls the same way we handle the ones during business hours.
Here's what it's costing your agency today.
of agencies don't have after-hours coverage
Voicemail is what most calls hit at night. Customers call the next agency on Google and you never know they tried you. There is no missed-call alert that tells you a new customer just gave up and went somewhere else.
average value of one missed quote
A single personal lines customer is worth roughly $1,500 per year in premiums and stays for an average of seven years. Multiply that by even a handful of after-hours calls a week, across a year. The math gets uncomfortable fast.
of insurance inquiries happen outside business hours
Industry research shows that nearly half of all insurance-related calls and inquiries happen after 5 PM or on weekends. The peak window for quote shopping is 6 to 8 PM on weekday evenings, when people get home from work and finally have time to deal with insurance.
of business-hours calls are missed too
After-hours is not the only gap. During business hours, independent agencies miss about one in five calls because the team is on other calls, in appointments, or at lunch. The problem is bigger than just nights and weekends.
Specifically built for this.
Live answer at any hour.
Calls between 5 PM Friday and 9 AM Monday get the same treatment as calls during business hours. Same voice, same AMS access, same ability to resolve requests. The customer does not know and does not care whether your office is open.
Emergency triage.
If a customer reports a claim at midnight, the AI takes a structured first notice of loss, captures all the details (vehicle, location, parties involved, photos if sent via text), dispatches to the right person on your team, and confirms next steps with the customer in real time. The claim is in your AMS before anyone on your team wakes up.
Daylight handoff.
Whatever happened overnight lands on your producer's desk Monday morning with a full transcript, a summary, and a tagged AMS record. No listening to voicemails. No guessing what the customer wanted. The producer picks up where the AI left off, fully informed.
The after-hours gap is where most agencies lose new business without realizing it. A prospect comparing agencies at 7 PM is not leaving a voicemail and waiting. They are calling the next result on Google. The agency that picks up first wins. For existing customers, after-hours availability is a retention factor. Customers who cannot reach their agency during a claim or an emergency remember that experience and it influences whether they renew.
Most after-hours calls are not urgent. But the ones that are matter the most. A claim at midnight, a new prospect shopping on Saturday morning, a commercial client who needs a COI before a Monday meeting. Our AI handles all of them so you don't lose either bucket.
Read the Goodwill Financial storyAgencies that don't run a 24-hour answering service and lose customers to voicemail evenings and weekends. Especially agencies in competitive markets where the first agency to answer wins the new business.
Ready to hear it on a real call?
Fifteen minutes with our founder. No pitch deck.