Research, playbooks, and real numbers for brokers, CSRs, and agency owners. Written by the team building the AI that answers your calls.
AI in customer service is no longer experimental. A Google Cloud study of 3,466 executives shows the majority have already adopted. Insurance is leading.
The question every agency owner asks. Google surveyed 3,466 executives and the answer is clear: AI makes human agents more productive, not redundant.
Google surveyed 3,466 executives. Almost 9 in 10 see positive ROI on AI. Here is what that means if you run an independent insurance agency.
Smith.ai, Ruby, PatLive, or an AI like InsuraMate. Which one actually fits an independent insurance agency? An honest comparison from the inside.
Most agencies still handle COI requests by hand — read, look up, generate, send. Here's the real cost of manual COI handling and what automation changes.
Producers are paid on commission. So how many hours a week are they spending on COIs, call notes, and CRM updates instead of selling? Here's what we see.