Ruby is humans-only. We're AI-first with humans on the gnarly calls.
Ruby Receptionists built its name on US-based human receptionists. The product is high-touch, generalist, and priced like a premium human service. We built an AI that handles the routine work in your AMS so your humans only handle what truly needs them.
Feature by feature.
| Feature | Ruby Receptionists | InsuraMate AI |
|---|---|---|
| Industry focus | Generalist — many verticals | Independent insurance agencies only |
| Who picks up | A human receptionist (different each time) | AI trained on your agency — same voice every time |
| AMS integration | Not offered | Two-way sync with your AMS |
| Handles the call end-to-end | Takes a message, routes to your team | Resolves quotes, claims, COIs, billing live |
| Pricing model | Per-minute, scales with call volume | Flat per-agent quote, unlimited calls |
| Coverage at peak times | Can queue when staff are busy | No queueing — scales horizontally |
| Language coverage | English, limited Spanish | 85 languages, native voice quality |
Ruby's human receptionists are well-trained and warm. For agencies with very low call volume, a heavy high-net-worth book, or a strong preference for a human voice on every call, they deliver a premium experience.
Most agency calls are routine: quotes, status, billing, claims intake. Those don't need a polished generalist — they need a system that knows the customer and finishes the request in your AMS. Save the humans for the calls that truly need them.
Ruby is a great option if you want polished humans answering every call and you don't need insurance-specific workflows. If you want the call resolved end-to-end — customer matched, policy pulled, note logged in your AMS — you want the AI built for insurance.
Want to see InsuraMate AI on a real call?
A 15-minute demo with our founder. No pitch deck. No sales theater.