Every call. Day, night, weekend.
Your phone rings whether you're staffed or not. The AI picks up the same way every time, in any of 85 languages, and gets the customer what they need. No voicemail. No callback queue. No leads lost to the agency down the street.
Here's what it's costing your agency today.
of after-hours calls go to voicemail
Most never call back. They Google the next agency on the list while they wait for someone to return their message. You never even know they tried you.
hours in a week
Your front desk is staffed for maybe 50 of them. The other 118 are when claims happen, when customers shop for quotes after work, and when emergencies hit. That is the majority of the week with nobody answering.
of callers who hit voicemail never try again
Insurance Journal data shows that the vast majority of callers who do not reach a live person will not leave a message and will not call back. They move on to the next agency on their list.
is peak time for insurance quote requests
Industry research shows that weekday evenings are when most people sit down and shop for insurance. Your office closed at 5. So did every other agency on the block. The one that answers at 7 PM wins that customer.
Specifically built for this.
Picks up in under 2 seconds.
No phone tree. No hold music. No "press 1 for claims, press 2 for billing." The AI greets the customer in their language and starts handling the call immediately. Six calls at the same time? All six get the same instant pickup.
Handles the request fully.
Quotes, claims, billing, scheduling, callbacks, COI requests. The AI pulls the customer from your AMS, knows their policy history, and resolves the request on the spot. Not message-taking. Actual resolution.
Routes when needed, with full context.
If the request needs a human, the AI sends a Teams notification to the right producer with a complete summary: who called, what they need, their policy details, and what was already discussed. Your producer picks up the conversation, not from scratch.
47% of all insurance inquiries happen outside traditional business hours. The agencies that answer those calls have a massive first-mover advantage on new business. A prospect comparing three agencies at 7 PM on a Wednesday is not going to wait until Thursday morning for a callback. They are going with whoever picks up first.
At Goodwill Financial, our first paying agency, the AI handled 1,244 calls last quarter. Zero went to voicemail. 100% pickup rate, around the clock.
Read the Goodwill Financial storyIndependent agencies losing leads to voicemail or competitor pickup outside business hours. Especially agencies where the team is frequently in appointments and cannot answer every call during business hours either.
Ready to hear it on a real call?
Fifteen minutes with our founder. No pitch deck.