Ruby is humans-only. We're AI-first with humans on the gnarly calls.
Ruby Receptionists built its name on US-based human receptionists. The product is high-touch, generalist, and priced like a premium human service. We built an AI that handles the routine work in your AMS so your humans only handle what truly needs them.
Feature by feature.
| Feature | Ruby Receptionists | InsuraMate AI |
|---|---|---|
| Industry focus | Generalist across many verticals | Independent insurance agencies only |
| Who picks up | A human receptionist (different each time) | AI trained on your agency, same voice every time |
| AMS integration | Not offered | Two-way sync with your AMS |
| Handles the call end-to-end | Takes a message, routes to your team | Issues COIs + billing live; captures quotes & claim calls |
| Pricing model | Per-minute, scales with call volume | Flat per-agent quote, unlimited calls |
| Coverage at peak times | Can queue when staff are busy | No queueing, scales horizontally |
| Language coverage | English, limited Spanish | 85 languages, native voice quality |
Ruby's human receptionists are well-trained and warm. For agencies with very low call volume, a heavy high-net-worth book, or a strong preference for a human voice on every call, they deliver a premium experience.
Most agency calls are routine: status, billing, COIs, plus quote and claim intake. Those don't need a polished generalist. They need a system that knows the customer, handles the routine end to end, and routes quotes and claim calls to the right person, all logged in your AMS. Save the humans for the calls that truly need them.
Ruby is a great option if you want polished humans answering every call and you don't need insurance-specific workflows. If you want the call resolved end-to-end (customer matched, policy pulled, note logged in your AMS), you want the AI built for insurance.
Want to see InsuraMate AI on a real call?
A 15-minute demo with our founder. No pitch deck. No sales theater.