First Notice of Loss calls, answered on the first ring.
Customers reporting claims don't want a callback. They want help right now. The AI answers live, asks the right questions, writes down what happened, and gets it to the right person before the customer hangs up.
Here's what it's costing your agency today.
average producer time per FNOL call
And that's just the call. Add documentation, AMS entry, email follow-up, and the claim's eaten half an hour of producer time.
of agency calls are claim-related
If you're not handling them efficiently, you're choking your producers' ability to sell new business.
is when many losses actually happen
Auto accidents, water damage, break-ins. They don't wait for business hours. A customer reporting a loss at 9 PM who hits voicemail just had their first crisis-moment experience of your agency be silence.
is where retention is won or lost
The claims experience is the single biggest driver of whether a customer renews. A fast, calm, correctly captured first notice of loss is the moment that decides if they stay with you.
Specifically built for this.
Empathetic intake.
The AI sounds and acts like a careful, calm CSR. It asks the right questions in the right order. The customer feels handled, not interrogated.
Consistent intake notes.
The AI gathers the same details every time, vehicle, location, date, parties involved, in a clean summary note on the customer record, so your team has a complete picture to file the claim from.
Handed off immediately.
The right person on your team gets a Teams card with the summary and the policy details, ready to file the claim and take next steps.
Claims are the highest-stakes call an agency takes and the worst one to mishandle. The customer is stressed, the clock matters, and the details have to be gathered correctly the first time. Yet claims calls pull producers off revenue work more than almost anything else. Handling the first-notice-of-loss call well does two jobs at once: it gives the customer an immediate, calm, structured conversation at any hour, and it gives your producers their selling time back. The details are written into a clean note on the customer record, so whoever picks it up can file the claim without starting from scratch.
Producers stop spending mornings fielding and writing up claim calls. Customers stop waiting on hold. Both win.
Read the Goodwill Financial storyAgencies with high claim volume that's pulling producers away from new business.
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Fifteen minutes with our founder. No pitch deck.